How to Make a Claim
Claim Options
While insurance offers peace of mind, you may find yourself needing to use it when unexpected events occur. In the event of damage to your car, home, property, or business, this page is here to guide you through the claims process and ensure you receive the support you need.
Car Insurance (ICBC) Claim
You can easily report your car insurance claim to ICBC at any time. Claims can be submitted online 24/7, or you can reach out by phone from 8 a.m. to 8 p.m. every day.
Online
Click here: Submit a claim online
Phone Numbers:
- For Lower Mainland: 604-520-8222
- For the rest of B.C., Canada, and the U.S.A.: 1-800-910-4222
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Other Claims
(Home, Business, Travel, etc.)
For claims related to home, business, travel, or any other type of insurance, you’ll need to contact your insurance provider directly. You can find the contact details of your insurer on your policy documents. Alternatively, if you’re unsure, simply reach out to us with your insurance number, and we’ll provide you with the relevant contact information for your insurer.
Our brokers are ready to assist you, and we recommend contacting us first for the best support.
Insurance Claim FAQs
1. How do I file a car insurance claim?
You can report your car insurance claim to ICBC online 24/7. Alternatively, you can call them from 8 a.m. to 8 p.m. every day.
2. What should I do if I need to file a claim for home, business, or travel insurance?
For claims related to home, business, travel, or other types of insurance, you should contact your insurance provider directly. You can find their contact information on your policy. If you’re unable to locate it, simply reach out to us with your insurance number, and we’ll provide you with the contact details for your insurer.
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3. How can your brokers assist me with making a claim?
Our brokers are here to help guide you through the claims process. We recommend contacting us first for personalized assistance and advice. If you prefer to contact your insurer directly, we can provide you with their details.
4. What if I don’t have my insurer’s contact details?
If you’re unable to find your insurer’s contact information, simply contact us with your insurance number. We’ll be happy to provide you with the necessary details to reach your insurer.
5. Can I report my insurance claim at any time?
For car insurance claims, you can report them to ICBC at any time online. For other types of insurance, your insurer’s availability may vary, so it’s best to contact them directly or reach out to us for guidance.
We kindly request you to contact us through phone calls or emails.
All our agents are waiting and ready to assist you on our working hours.
Surrey
+1 (604) 507-6666
120 – 12888 80th Ave.
Surrey, BC, V3W 3A8
Mon – Fri: 8:30am – 9pm
Sat: 9am – 9pm
Sun: 9am – 9pm
Fax: (604) 507 6667
Langley
+1 (604) 882 6000
160 – 20728 Willoughby Town Centre, LangleyBC V2Y 0M7
Mon – Fri: 9am – 9pm
Sat: 9am – 9pm
Sun: 9am – 9pm
Fax: (604) 882 6900
Cloverdale
+1 (604) 576 6648
134 – 17455 Highway 10
Surrey BC V3S 2X6
Mon – Fri: 9am – 9pm
Sat: 9am – 7pm
Sun: 10am – 6pm
Fax: (604) 576 6697
[email protected]
Coquitlam – Brunette
+1 (604) 939 2425
404 – 552 Clarke Road
Coquitlam BC V3J 3X5
Mon – Fri: 9am – 9pm
Sat: 9am – 9pm
Sun: 9am – 9pm
[email protected]
Coquitlam – Eagle Ridge
405 – 1192 Lansdowne Drive,
Coquitlam BC V3E 1J7
Mon: Fri: 9am – 9pm
Sat: 9am – 7pm
Sun: 10am – 6pm
Fax: (604) 942 7115
[email protected]
Abbotsford
+1 (604) 744 0360
31696 South Fraserway
Abbotsford BC V2T 1T9
Mon – Fri: 9am – 9pm
Sat: 9am – 9pm
Sun: 9am – 9pm
Fax: (604) 744 0126
Burns Lake
+1 (250) 692-3161
251 BC-16, Burns Lake, BC V0J 1E0
Mon – Sat: 8:30am – 5:30pm
Sun: Closed
Fax: (604) 939 5432
Vancouver
+1 (604) 876 0126
593 W 57th Ave, Vancouver, BC V6P 1R8
Mon – Fri: 9am – 9pm
Sat: 9am – 7pm
Sun: 10am – 6pm
Fax: (604) 876 7574
North Vancouver
+1 (604) 985 3185
140 East 14th St
North Vancouver BC V7L 2N3
Mon – Fri: 9am – 7pm
Sat: 9am – 3pm
Sun: Closed
Fax: (604) 985 4271
Downtown Vancouver Insurance
+1 604-265-9966
206 Davie St, Vancouver, BC V6B 5Z6
Mon – Fri: 9am – 8pm
Sat: 9am- 6pm
Sun: 9am – 5pm
Fax: (604) 731-0173
New Westminster Insurance
+1 604-526-4644
450 6th St, New Westminster, BC V3L 3B3
Mon – Fri: 9am – 8pm
Sat: 9am- 7pm
Sun: 10am – 6pm
Fax: (604) 526 9541
South Surrey Insurance
+1 (604) 531-3599
2982 152 St, Surrey, BC V4P 3N7
Mon – Fri: 9am – 6pm
Sat: 9am- 5pm
Sun: Closed
Fax: (604) 526 9541
