Privacy Policy
The privacy of our customers is a top priority at AMC Insurance. We are committed to protecting the information that you share with us and have created this Privacy Policy to inform you of how we treat your personal information.
Privacy Policy
The privacy of our customers is important to AMC Insurance. We are committed to protecting the personal information you share with us and to being transparent about how we collect, use, disclose, and protect that information.
This Privacy Policy applies to personal information collected by AMC Insurance and its affiliated companies through our website, insurance services, communications, forms, and other interactions with us.
AMC Insurance handles personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy requirements.
Information We Collect
We may collect personal information that is necessary to provide insurance products and services, respond to inquiries, process applications, service policies, or meet legal and regulatory requirements.
Depending on the insurance product or service, this information may include:
- Name, address, email address, and telephone number
- Date of birth and identification information
- Information about your property, vehicle, business, or other insured interests
- Insurance history and policy information
- Payment-related information
- Health-related information where required for certain products, such as Travel or Life Insurance
- Information provided through online forms, email, telephone, or live chat
- Website usage, browser, device, and technical information
We only collect information that is reasonably required for the purposes for which it is being collected.
How We Use Personal Information
We may use personal information to:
- Provide insurance quotes, products, and services
- Process applications, payments, renewals, and policy changes
- Verify identity
- Respond to customer service requests
- Communicate with customers about their policies or inquiries
- Provide relevant offers or marketing communications where permitted
- Improve our website, services, and customer experience
- Conduct analytics and market research
- Prevent fraud and protect the security of our systems
- Meet legal, regulatory, and contractual requirements
Sharing of Personal Information
We may disclose personal information where necessary to provide requested insurance products or services or to operate our business.
This may include sharing information with:
- Insurance companies and underwriting partners
- Service providers and technology providers
- Payment processors
- Claims service providers
- Regulatory authorities
- Professional advisers
- Other parties where required or permitted by law
We do not disclose personal information except where it is necessary for legitimate business purposes, to provide requested services, or where otherwise permitted or required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the website, understand how visitors use it, measure performance, improve the customer experience, and support our advertising and marketing activities.
These technologies may include services such as:
- Google Analytics
- Meta Pixel
- Microsoft/Bing advertising and analytics tools
- Website performance and security tools
- Other analytics or marketing technologies used from time to time
Where required, non-essential analytics and marketing technologies will only be used after you provide consent through our cookie preferences tool.
You can manage or change your preferences at any time through the cookie settings or Your Privacy Choices link available on our website.
Global Privacy Control and Privacy Choices
Where applicable, our website is designed to recognize supported privacy preference signals, including Global Privacy Control (GPC).
You may also use the Your Privacy Choices link on our website to manage your cookie, analytics, and advertising preferences.
Where applicable, users may also exercise rights relating to the sale or sharing of personal information through these privacy controls.
Live Chat
We use tawk.to to provide live chat and customer support through our website.
When you use the live chat feature, information you provide during the conversation, together with certain technical information such as your IP address, browser, and device information, may be processed through tawk.to for the purpose of providing customer support.
Please avoid providing sensitive personal, payment, health, or insurance information through live chat unless specifically requested by an authorized AMC Insurance representative.
Sensitive and Insurance-Related Information
Certain insurance products may require us to collect more sensitive information.
Depending on the type of insurance requested, this may include personal identification information, payment-related information, health-related information, financial information, or other information necessary for underwriting, quoting, policy issuance, claims, or regulatory requirements.
We collect and use this information only where necessary for the applicable insurance service or where otherwise permitted by law.
Website Analytics and Advertising
We may use third-party analytics and advertising platforms to understand website activity and measure the effectiveness of our advertising.
These tools may collect technical information such as:
- IP address
- Browser and device information
- Pages visited
- Referral source
- Interactions with our website
- Advertising and analytics identifiers
Where required, these technologies are subject to your consent preferences.
Marketing Communications
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in our emails.
You may also contact us directly if you wish to update your marketing preferences.
Opting out of marketing communications will not affect important service-related communications regarding your insurance policies, applications, claims, or other transactions with AMC Insurance.
Telephone Calls
Authorized AMC Insurance employees may monitor or record telephone conversations for customer service, training, quality assurance, security, and compliance purposes.
Where required, customers will be informed that a call may be recorded.
Security
AMC Insurance uses organizational, contractual, physical, and technological safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
While we take reasonable steps to protect personal information, no method of transmitting or storing information can be guaranteed to be completely secure.
Access and Correction
You may request access to personal information we hold about you and request corrections where information is inaccurate or incomplete, subject to applicable legal restrictions.
You may also contact us with questions or concerns about how your personal information is handled.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and regulatory requirements, resolve disputes, and maintain appropriate business records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.
Any updates will be posted on this page.
Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
AMC Insurance
Email: info@amcinsurance.ca
Phone: 604-507-6666
