If I'm not wrong, her name was Manjot (as I didn't visit the office but just called), So I called yesterday to ask about the rental vehicle coverage and had some more questions regarding my policy. She answered promptly whatever she knew and for one of my questions she wasn't sure. Instead of giving me any wrong information, she told me to call back after checking it. After about 10 minutes I got call back from her and she answered all my concerns and queries very well which was quite impressing because usually people give you wrong information when they don't know something. I really appreciate this approach and her honesty 👍